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Trust & Privacy

Xoodoc Privacy Policy

Transparent details on the data we collect, why we use it, how we protect it, and how you can manage your information.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or use our website at https://xoodoc.com/ and any related services (collectively, the “Solutions” and “Platforms”).


By accessing or using our Website and Services, you acknowledge that you have read, understood and agree to the practices described in this Privacy Policy.

What information we collect

Information you give us

We may collect personal information you voluntarily provide when you use our Services, such as:

  • your name;
  • email address;
  • billing/payment details (if applicable);
  • any other information you choose to provide (for example, via contact or support requests).

Information we automatically collect

When you visit or use our Website or Services, we may automatically collect certain information such as:

  • your IP address;
  • browser type and version;
  • operating system;
  • referring website address;
  • pages you view on our Website;
  • time and date of your visit;
  • device identifiers and mobile network information (if applicable);
  • cookies and similar tracking technologies.

Information from third-parties

We may receive information about you from third-party services (e.g., analytics providers, advertising networks, social networks) in accordance with their and our privacy practices.

How we use your information

We use the information we collect for various purposes, including to:

  • provide, maintain and improve our Website and Services;
  • create and manage your account;
  • process payments and fulfill your orders (if applicable);
  • communicate with you (for example, to send updates, newsletters, respond to your inquiries);
  • personalise your experience and deliver content or features more relevant to you;
  • detect, prevent and address technical issues, security issues, fraud or abuse;
  • comply with legal obligations and enforce our Terms & Conditions.

Cookies and similar technologies

We use cookies, web beacons, tracking pixels, and similar technologies to collect information about your activity on our Website and device.
You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of the Website may become inaccessible or not function properly.

Disclosure of your information

We will not share your personal information except in the following circumstances:

  • With service providers who perform services on our behalf (e.g., payment processors, analytics, email delivery);
  • If required by law or by a court order, or when we believe in good faith that disclosure is necessary to comply with a legal obligation, protect our rights, or the rights or safety of others;
  • In connection with a merger, acquisition, bankruptcy, or sale of all or a portion of our assets;
  • With your consent or at your direction.

International data transfers

Your information may be processed and stored outside of your country of residence. By using our Website or Services, you consent to such transfer, storage, or processing. We will take reasonable steps to ensure your information remains protected in accordance with this Privacy Policy.

Data security

We implement reasonable technical and organisational measures designed to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no transmission over the Internet or method of electronic storage is fully secure; we cannot guarantee absolute security.

Retention of your information

We retain your personal information only as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. We will delete or anonymise your information when retention is no longer necessary.

Your rights

Depending on your jurisdiction, you may have the following rights:

  • Access: the right to request access to the personal information we hold about you;
  • Correction: the right to request correction of inaccurate or incomplete personal information;
  • Deletion: the right to request deletion of your personal information (subject to certain exceptions);
  • Restriction: the right to request restriction of processing of your personal information;
  • Data portability: the right to request a copy of your personal information in a structured, commonly used, machine-readable format;
  • Objection: the right to object to our processing of your personal information;
  • Withdrawing consent: if we rely on your consent to process your personal information, you may withdraw your consent at any time.

To exercise any of these rights, please contact us using the details provided below. We may request proof of identity before fulfilling your request.
Please note that some of these rights may be limited by local law or may not apply in some jurisdictions.

Children’s privacy

Our Website and Services are not directed to children under the age of 16. We do not knowingly collect personal information from children under that age. If you become aware that a child has provided us personal information, please contact us and we will take steps to delete such information.

Links to other websites

Our Website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third-party’s site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and accept no responsibility for the content, privacy practices or policies of any third-party sites or services.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We encourage you to review this Privacy Policy periodically. Your continued use of our Website and Services after any changes indicates your acceptance of the revised policy.

Contact us

If you have any questions about this Privacy Policy or our privacy practices, or to exercise your rights, please contact us at: